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“Is definitely the Personal computer plugged?” It's tech support’s most hated matter: the mundane duties of continuously addressing exactly the same problem or issues that could be preset applying, effectively, prevalent sense. IT ought to give attention to real not trivial issues, like server crashes or technique bugs.
eber123 about 5 a long time ago +two Excellent afternoon, Obviously That is only a very significant level overview, but the very first perception is not terrible. Have I explained that, it is also a wee little bit Frightening for WebHelpDesk buyers like us. Does Which means…
jeremymayfield more than 5 a long time ago +two Cloud offerings not often give you a good selling price incentive. It may well appear to be desirable Together with the seemingly reduced entry stage and it currently being a OPEX around CAPEX. Really my SolarWinds was never ever CAPEX'd in any case. I like…
Over time, We've build strategic partnerships with international sector-main makers and sellers in the ICT, Electricity & Health Area to offer innovative customised answers to our shoppers.
This has been a fairly packed inaugural solution blog for us, And that i hope you observed it beneficial. We’d like to Obtain your feed-back and ideas in this article. Please remain tuned to numerous a lot more ITSM updates as we’re speedily making out The brand new THWACK Services Desk solution Discussion board.
An intuitive attribute that we pointed out is usually that instead of clicking a ‘Resolve’ button to shut a ticket–the standard in ticketing apps–you change the ticket status to ‘Resolve’. More cumbersome, we know, but it’s a precaution to ensure the ticket continues to be double checked.
Inside a make any difference of months, we ended up capable to streamline our services requests and shipping flows by delivering Absolutely everyone–the massive boss to assistance brokers to rank more info and file throughout departments–higher visibility in their requests. Also, an agent can swiftly raise a ticket simply by clicking the “+” button within the interface.
Gordon cited two value propositions of Samanage. 1st, he stated it allows businesses of all dimensions to deliver fantastic IT support by streamlining procedures, obtaining higher visibility throughout IT functions, and agility to scale their assistance desk. “It’s the only real Company Service Management program that provides a platform to reimagine how It may possibly provide value on the Corporation,” Gordon mentioned.
Within the aid close, we appreciated the chance to monitor tickets and incidents easily. Additionally, Samanage dashboard is absolutely intuitive, giving significant-stage final decision makers with quick insights on vital knowledge without the should drill down to information for strategic planning.
We talked to Doron Gordon, founder & CEO of Samanage, and asked him two or three thoughts that we hope reveal a little more details on Samanage as being a application and its function in supporting your operate.
This award is offered by our group of specialists to products that we think display Particularly good quality in terms of satisfying the current wants on the B2B and SaaS marketplaces and enable providers with good and efficient options. As a completely ITIL-compliant provider desk and asset management software, Samanage features an entire number of IT integrated options, each for large enterprises and smaller, medium firms.
SolarWinds was Started by IT professionals solving intricate problems in The best way, and we have carried that spirit forward since 1999. We just take pleasure in relentlessly listening to our clients to establish a deeper understanding of the issues they face.